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The Department of Natural Resources and Mines and the Department of Energy and Water Supply have been combined to create the new Department of Natural Resources, Mines and Energy.

We will continue to update this website while we work on our new website.

Our service charter

Our service charter sets out the standard of service that you can expect from us. It explains how we will deliver exceptional customer service; provide easy access to our services; and ensure we make clear and transparent decisions.

Our service commitment to you

Exceptional customer service

  • Connect you with the right services                                                            
  • Consider your needs, discuss timeframes, set a deadline and deliver on time                                                            
  • Keep you informed of progress and honour appointments                                                            

Easy access to our services

  • Change the way you can do business with us as technology evolves                                                            
  • Use your feedback to design simple, integrated and consistent processes                                                            
  • Actively listen and understand your needs to improve the way we do business                                                            

Clear and transparent decisions

  • Use the facts and the law, and reasonably exercise our discretion                                                            
  • Operate transparently and communicate decisions simply and clearly                                                            
  • Inform you of options to resolve any concerns as quickly as possible

We value your feedback

If you have a complaint, compliment or feedback, please contact us.

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Online: Use our feedback form
Email: customerfeedback@dnrme.qld.gov.au
Phone: 13 QGOV (13 74 68)
Post: PO Box 15216, City East Qld 4002
In person: Visit one of our DNRME business counters

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Last updated: 5 January 2018


The Department of Natural Resources, Mines and Energy is an economic development agency that enables the productive and responsible use of our natural resources – water, land, mineral and energy resources – to generate wealth and prosperity for current and future generations of Queenslanders.

A proud White Ribbon Accredited Workplace, in recognition of the active steps taken to recognise, prevent, respond and support staff affected by domestic and family violence. We are committed to creating a safe, inclusive and respectful workplace.

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Contact us

Department of Natural Resources, Mines and Energy
13 QGOV (13 74 68) business hours
Visit the contact us page for specific enquiries
Visit the Media centre